Cloud CRM

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Our years of working on cloud development have led us to be able to produce custom cloud software for particular needs, such as CRM. CRM software gathers customer information and documents into a single CRM database so business users can more easily access this data and manage it – a benefit that is intensified with the use of bespoke software solutions. The other main function of this technology includes recording various customer interactions, over different channels (phone calls, emails, social media or other), depending on system capabilities, which automates various workflow processes. Through tasks, calendars and alerts, managers get the ability to track performance and productivity based on information logged within the system – all of which becomes easier with the use of cloud software solutions.

With our custom cloud software, the CRM systems data is always stored on an external, secure, remote network that employees can access anytime and anywhere as long as they are connected to the Internet. Our bespoke solutions mean that the cloud is quick, safe and reliable and its easy deployment capabilities appeal to companies with limited technological expertise or resources, especially as we can handle all the cloud development for you.

Marketing AutomationCRM tools with marketing automation capabilities can be used to automatically perform repetitive tasks which will enhance marketing efforts at different points of the product life-cycle.
Sales AutomationThe primary function of Sales Automation is to stop duplicate efforts between a salesman and a client, which makes it a popular choice for companies that drive their business forward through sales.
Contact Centre AutomationIts primary application is to reduce repetitive aspects of a contact centre agent’s job and it may come as a set of pre-recorded audio messages. These assist in customer problem-solving and information dissemination.

COMPLETE SALES PROCESS MANAGEMENT

Not only does CRM store client information, but it can also be used to run your sales processes. Through further integration with an existing Enterprise Resource Planning (ERP) system, it can manage your customers and sales processes and manage your business processes too.

For small or start-up businesses, maintaining relationships with customers and suppliers can be relatively simple and does not necessarily require a sophisticated system. However, as your business grows so too does your list of customers and suppliers, which can make keeping track of your relationship with them increasingly difficult.

 

WHY CHOOSE A BESPOKE CRM?

Buying an off-the-shelf CRM solution will not always be the best solution for you. Often there are features that are irrelevant to your business or can be confusing and difficult to understand and use. A bespoke CRM means that it can be as simple or complex as you need it to be – easily removing things that you do not need and adding things that you do.

Off-the-shelf solutions often mean you need to adapt your business model and practises to the CRM. A bespoke solution fits to your needs and the way in which your company operates.

Being robust, yet flexible, your bespoke CRM solution can grow and change with your business. This means that as your needs change, and as your budget allows, additional features and functionality can be added to help drive your business forward.